Privacy Policy
Dino Park Indonesia
At Dino Park Indonesia, your trust is important to us. This Privacy Policy describes how we collect, use, protect, and share your personal information when you visit our indoor playgrounds, use our website, mobile applications, participate in promotions, or otherwise interact with us. We are committed to protecting the privacy and security of our customers, especially families and children who enjoy our facilities.
1. Information We Collect
We collect personal information in the following ways:
a. Information You Provide to Us Directly
- Contact Information: Full name, phone number, email address, mailing address (for event bookings or newsletter sign-up).
- Child Information: Child’s name, age, and birth date (for birthday packages, memberships, or educational programs).
- Payment Information: Credit card or debit card details, billing address (processed securely through third-party payment providers).
- Booking Details: Preferred location, date/time of visit or event, and any special requests.
- Feedback or Inquiries: Comments, reviews, or questions submitted through our contact forms or customer service.
b. Information Collected Automatically
When you visit our website or use our digital platforms:
- Device Information: IP address, browser type, device identifiers, and operating system.
- Usage Data: Pages visited, time spent, referring URLs, and interactions (e.g., clicks, scrolls).
- Cookies and Tracking Technologies: To remember preferences and provide a better user experience. (See Section 7)
c. Photographic or Video Data
With your consent, we may capture and use photos or videos taken during events, parties, or general play sessions for promotional or documentation purposes.
2. How We Use Your Information
We use the collected information to:
- Process Transactions: Manage bookings, purchases, memberships, and digital tickets.
- Provide Customer Service: Respond to inquiries, complaints, or support requests.
- Enhance Safety: Ensure the safety and security of all visitors and staff by monitoring site and outlet activities.
- Improve Our Services: Analyze user behavior and feedback to optimize operations, design, and user experience.
- Marketing and Promotions: Send newsletters, event invites, special offers, or surveys (only if you’ve opted in).
- Legal and Compliance Purposes: Maintain records to comply with regulations, enforce our terms, or respond to legal processes.
3. Sharing of Your Information
We do not sell or rent your personal information. We only share your data in the following circumstances:
- Service Providers: We may work with trusted vendors to handle payment processing, IT support, email distribution, or analytics. These providers are bound by confidentiality agreements and can only use data for specified purposes.
- Business Partners: With your permission, we may share your contact information for collaborative promotions (e.g., mall events or third-party kids’ brands).
- Legal Obligations: We may disclose your data if required by law or to protect the safety, rights, or property of Dino Park Indonesia or others.
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or loss. These include:
- Encryption: Sensitive data is encrypted during transmission and storage.
- Access Controls: Staff access to personal data is restricted and managed based on roles and responsibilities.
- Regular Audits: We monitor and audit our systems regularly to identify vulnerabilities.
However, no method of transmission over the internet is 100% secure. We urge you to also take steps to safeguard your information.
5. Your Rights and Choices
You have the right to:
- Access Your Data: Request a copy of the personal information we have on file.
- Correct Inaccuracies: Update or correct your personal data.
- Withdraw Consent: Opt out of receiving marketing emails at any time.
- Request Deletion: Ask us to delete your personal data (unless required for legal or operational reasons).
To exercise these rights, please contact us using the details provided below.
6. Children's Privacy
We take extra care when handling children’s data. Our services are designed for family use, and we collect information related to children only with parental or guardian consent and only for purposes such as:
- Event and birthday party planning
- Safety tracking within our play areas
- Membership program management
We do not knowingly collect data from children without adult supervision or consent.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences (e.g., selected location, language)
- Track and measure website performance
- Deliver targeted promotions based on your browsing activity
You may modify your browser settings to block or delete cookies. However, this may impact some site features.
8. Retention of Data
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely dispose of or anonymize the data.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in law or business practices. Any significant changes will be posted on our website with a revised effective date. We encourage you to review this policy regularly.
10. Retention of Data
If you have any questions, concerns, or requests related to your personal data or this policy, please contact us: